Frequently Asked Questions

• What versions of macOS are supported?
The app has been tested extensively on macOS versions 10.15 and above.

• What versions of Microsoft Outlook for Mac are supported?
The app has been tested with various releases of "Classic" Outlook versions 15 and 16. Unfortunately, it is not compatible with the "New Outlook" because it does not support AppleScript (at least as of February 2023.) I encourage you to vote for the feature on Microsoft's Feedback Forum if you find this app or AppleScript in general valuable.

• Is the beta release fully functional?
The app is fully functional with no restrictions if you register with a beta license. Without a license the app runs in Trial mode and limits exports to 50 messages at a time.

• What is Trial mode?
We encourage you to install and use the app before you purchase a license to determine if the app is compatible with your version of macOS and Outlook. All features are available in Trial mode, but you are limited to exporting 50 messages at a time. Trial mode does not expire. The app is fully functional with no restrictions during the beta period if you register with a beta license.

• What is the pricing model?
The price of a license after the beta period ends is yet to be determined. Personally, I prefer fixed cost software licenses that include at least a year of updates and support. All I can say for certain is it will not be a subscription service!

• Where can I export messages to and in what format?
You can save message content to your local hard drive or attached storage in various formats. Message body content can be saved as individual PDF, .html or .txt (extension is based on the body content type and is customizable.) Message source can be saved as individual .eml files. Message header can be saved as individual .emlh files. You can also save groups of messages as TextBundles. Attachments can be saved alongside of the message or grouped in a separate folder.

• Are my messages kept private and secure?
The app saves message content to your local hard drive or attached storage. It does not store or share any information about you or your mailbox anywhere else. The app only initiates network connections related to two opt-in features - automatically checking for app updates and app telemetry.

• How does the app access my mail?
The app uses AppleScript along with the automation feature of macOS to access Microsoft Outlook data. The first time the app is launched macOS will prompt to grant the app permission to automate Microsoft Outlook. Permission can be revoked at any time from System Preferences (the Automation section of the Privacy tab in the Security & Privacy panel.) The app is essentially read-only to Outlook so there is no reason it should affect your mail.

• I selected my Inbox but the app still asks me to select a message or folder.
Unified folders such as Inbox, Drafts, Sent Items and Deleted Items are special folders that the Outlook scripting library does not present as a regular folder and as such cannot be selected as export sources. Instead you must select the individual Inbox, etc. folders within each account.

• My Gmail accounts are missing from the list of accounts that can be exported.
Outlook can access your Gmail account using either legacy IMAP/POP protocols or using their proprietary "cloud sync". Outlook prefers to use the later (and New Outlook will use nothing but.) Unfortunately, Outlook does not expose properties to AppleScript for accounts using cloud sync. Selected folders and messages can still be exported but an entire account cannot.

• Will I be able to purchase the app from the Mac App Store?
As the Magic 8-Ball might say, "Outlook not so good". (Pun possibly intended.) The Mac App Store review team's position is that the app user interface is too simplistic and does not meet their design standards.

Copyright © 2017-2023 Geniusphere LLC