Frequently Asked Questions

• What versions of macOS are supported?
The app has been tested extensively on macOS 10.15. I suspect it will work fine on 10.13 and above. The beta period will help us discover any incompatibilities.

• What versions of Microsoft Outlook for Mac are supported?
The app has been tested with various releases of "Classic" Outlook versions 15 and 16. Unfortunately, it is not compatible with the "New Outlook" because that version does not support AppleScript to the extent past versions did. I encourage you to vote for the feature on Microsoft's Feedback Forum if you find this app or AppleScript in general valuable.

• Is the beta release fully functional?
The app is fully functional with no restrictions if you register with a beta license. Without a license the app runs in Trial mode and limits exports to 50 messages at a time. The most prominent feature missing from the app is saving attachments. This feature is in development.

• What is Trial mode?
We encourage you to install and use the app before you purchase a license to determine if the app is compatible with your version of macOS and Outlook. All features are available in Trial mode, but you are limited to exporting 50 messages at a time. Trial mode does not expire. The app is fully functional with no restrictions during the beta period if you register with a beta license.

• What is the pricing model?
The price of a license after the beta period ends is yet to be determined. Personally, I prefer fixed cost software licenses that include two or three years of updates and support. All I can say for certain is it will not be a subscription service!

• Where can I export messages to and in what format?
You can save message content to your local hard drive or attached storage in various text formats. Message source is saved as individual .eml files. Message header is saved as individual .emlh files. Message body content is saved as individual .html or .txt (customizable) based on the body content type. You can also save groups of messages as TextBundles. More formats are under consideration.

• Are my messages kept private and secure?
The app saves message content to your local hard drive or attached storage. It does not store or share any information about you or your mailbox anywhere else. The app only initiates network connections related to two opt-in features - automatically checking for app updates and app telemetry.

• How does the app access my mail?
The app uses AppleScript along with the automation feature of macOS to access Microsoft Outlook data. The first time the app is launched macOS will prompt to grant the app permission to automate Microsoft Outlook. Permission can be revoked at any time from System Preferences (the Automation section of the Privacy tab in the Security & Privacy panel.) The app is essentially read-only to Outlook so there is no reason it should affect your mail.

• I selected my Inbox but the app still asks me to select a message or folder.
Unified folders such as Inbox, Drafts, Sent Items and Deleted Items are special folders that the Outlook scripting library does not present as a regular folder and as such cannot be selected as export sources. Instead you must select the individual Inbox, etc. folders within each account.

• Will I be able to purchase the app from the Mac App Store?
As the Magic 8-Ball might say, "Outlook not so good". (Pun possibly intended.) The Mac App Store review team's position is that the app user interface is too simplistic and does not meet their design standards.

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