Our Refund Policy

General Conditions

Export Mail for Microsoft Outlook for Mac is available on a try-before-you-buy basis. We encourage you to download the application directly from our website and run it in trial mode to ensure that you can fully experience it prior to making your purchase. We also invite you to review any related documentation on our website to ensure that it meets your requirements.

We can only accept refund claims for products purchased directly through our online store. Purchases made from the Apple Mac App Store or other retail stores are subject to those stores' refund policies. If the application was purchased from a third-party, it must be returned to the third-party and is subject to the return policies of that particular reseller.

If you are not satisfied with an application purchased directly from Geniusphere, LLC, please contact our Customer Support Team within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the application for which you no longer possess a valid, purchased license. Geniusphere, LLC reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

Non-refundable Cases

Geniusphere, LLC may decline refund claims in the following cases:

  • Application purchased for the wrong platform.
  • Inability to operate the application in your computing environment.
  • Inability to use the application due to an operator error.
  • We will not refund or credit the difference between the price you were charged and any limited-time price reduction, such as those that occur during special sales events.
  • We will not apply discounts to orders that have already been fulfilled. All coupon details must be filled in before proceeding to the order check-out.

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